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Privacy Policy

A privacy policy is essential to explain how grand-royal-wolinak-ca.com collects, uses, discloses, and protects the personal data of its users. This policy applies to all players, website visitors, and users of services provided by grand-royal-wolinak-ca.com. Effective date: November 6, 2025.

Who We Are

OBSERVE: Grand-royal-wolinak-ca.com is operated by the legal entity grand-royal-wolinak S.E.C., founded on February 28, 2022, and based at 10275 Chemin Leblanc, Wôlinak, Quebec, G0X 1B0, Canada. The company operates under the self-regulatory framework of the Abenaki Council of Wôlinak pursuant to Section 35 of the Canadian Constitution Act, 1982.

REFLECT: For all data protection queries, users may contact the DPO or the Customer Support department using the details above.

What Personal Data We Collect

OBSERVE: grand-royal-wolinak-ca.com collects various categories of personal and technical data to provide a secure and personalized gaming experience.

  • Personal Identification Data: Full name, email address, phone number, date of birth, government-issued identification, residential address.
  • Technical & Device Data: IP address, browser type, operating system, device identifiers, access times, and log files.
  • Payment & Financial Data: Payment card details, banking information, transaction records, withdrawal and deposit history.
  • Behavioral & Usage Data: Betting history, game activity, navigation clicks, session duration, preferences, and interaction with offers.
  • Cookies & Tracking Technologies: Session cookies, persistent cookies, third-party cookies, pixel tags, web beacons, and local storage.

EXPAND: Data may also be collected through direct communication with customer support, participation in promotions, or when using affiliated platforms such as BetGRW.

REFLECT: All data is collected in accordance with applicable Canadian privacy laws and industry best practices.

Legal Basis for Processing

OBSERVE: grand-royal-wolinak-ca.com processes personal data only where there is a valid legal basis under Canadian privacy law and international standards.

  1. User Consent: Obtained for marketing, cookies, and certain data uses. Users can withdraw consent at any time via account settings or by contacting support.
  2. Contract Fulfillment: Data processing is necessary to create, maintain, and operate user accounts, facilitate gameplay, and process transactions and payouts.
  3. Legitimate Interests: For purposes such as fraud detection, security monitoring, analytics, service improvements, and protecting the integrity of gaming operations.
  4. Legal Obligations: Compliance with KYC (Know Your Customer), AML (Anti-Money Laundering), and mandatory reporting under Canadian and Quebec laws. Includes verification of identity and prevention of unlawful activities.

REFLECT: Where data processing is based on legitimate interests, grand-royal-wolinak-ca.com ensures these do not override users' fundamental privacy rights.

Purpose of Processing

OBSERVE: The collected data is used strictly for lawful and explicitly stated purposes in the context of grand-royal-wolinak-ca.com.

  • Service Provision: Creating and managing user accounts, facilitating gameplay, processing deposits and withdrawals, and providing customer support.
  • Service Improvement: Enhancing website functionality, user experience, and operational efficiency through analytics and user feedback.
  • Marketing & Communications: Sending promotional offers, newsletters, and service updates (subject to user consent and opt-out options).
  • Analytics & Research: Aggregated data analysis to optimize services, detect trends, and inform business strategies.
  • Fraud Prevention & Security: Monitoring activity for signs of fraud, abuse, or prohibited conduct, and ensuring regulatory compliance.

EXPAND: Data may be combined with information from affiliated platforms such as BetGRW to streamline user experience and ensure regulatory adherence.

REFLECT: All data use is subject to strict internal policies and is never processed for purposes incompatible with this policy.

Disclosure & Sharing

OBSERVE: grand-royal-wolinak-ca.com discloses personal data only as necessary and in accordance with legal obligations, user consent, or legitimate interests.

  • Payment Partners: Financial institutions and payment processors to enable deposits, withdrawals, and transaction verification.
  • Service Providers: Technology suppliers, data storage partners, and customer support platforms bound by confidentiality agreements.
  • Regulators & Authorities: Canadian authorities or Abenaki Council of Wôlinak for compliance with applicable laws or regulatory requests.
  • Affiliates & Subsidiaries: Entities within the grand-royal-wolinak group, including BetGRW, for operational purposes and user account management.
  • Advertising Networks: Third parties only with valid user consent, for targeted marketing and analytics.

EXPAND: Data is never sold to third parties and is only disclosed under strict legal controls.

REFLECT: All third-party recipients are contractually bound to uphold privacy and data security standards consistent with this policy.

International Transfers

OBSERVE: Personal data may be transferred to service providers or group companies located outside Canada, where required to deliver services or for technical support.

  • Transfer Destinations: Data may be processed in countries with data protection standards equivalent to those of Canada, or subject to additional safeguards.
  • Protection Guarantees: Where required, grand-royal-wolinak-ca.com uses standard contractual clauses, binding corporate rules, or other mechanisms to ensure data is protected to Canadian standards.
  • Explicit User Consent: Users are informed where transfers occur to jurisdictions with different legal protections and may be asked for explicit consent where required.

REFLECT: Details of international transfers and applicable safeguards can be requested from the Data Protection Officer.

Data Retention

OBSERVE: grand-royal-wolinak-ca.com retains personal data only as long as is necessary for the purposes described in this policy or as required by law.

  1. Personal Identification Data: Retained for up to 5 years following account closure to comply with legal and regulatory requirements.
  2. Payment Data: Maintained for a minimum of 5 years for audit and anti-money laundering purposes.
  3. Technical & Behavioral Data: Retained for up to 2 years after last user activity, unless longer retention is mandated for fraud prevention or legal defense.
  4. Cookies & Analytics: Stored according to cookie type and user preferences (see Cookies section).
  5. Deletion Criteria: Data is deleted or anonymized upon expiration of retention periods, user request (where applicable), or once processing purposes have been fulfilled.

REFLECT: Users may request earlier deletion of their data, subject to legal and regulatory constraints.

Your Rights

OBSERVE: Users of grand-royal-wolinak-ca.com benefit from rights aligned with Canadian privacy laws and international standards.

  • Right of Access: Request a copy of personal data held and information about processing.
  • Right to Rectification: Correct inaccurate or incomplete personal information.
  • Right to Erasure: Request deletion of personal data in certain circumstances, such as withdrawal of consent or unlawful processing. Subject to legal retention obligations.
  • Right to Restrict Processing: Limit how data is processed while accuracy or legal grounds are being verified.
  • Right to Object: Object to processing for direct marketing, profiling, or other reasons based on legitimate interests.
  • Right to Data Portability: Obtain data in a structured, commonly used, machine-readable format and request transfer to another provider.
  • Withdrawal of Consent: Withdraw consent for marketing or non-essential processing at any time via account settings or by contacting support.
  • Complaint Rights: Lodge a complaint with the Data Protection Officer and, if necessary, escalate to relevant supervisory authorities.

Procedures for Exercising Rights

  1. Submission: Rights requests can be submitted by email to info@grand-royal-wolinak-ca.com or via the live chat at betgrw.com.
  2. Verification: Identity verification may be required to process requests.
  3. Response Timeline: Requests are addressed within 30 days of receipt, free of charge unless manifestly unfounded or excessive.

REFLECT: These rights are aligned with Canadian federal law (PIPEDA), Quebec privacy law (Law 25), and international standards. The rights described herein are in addition to any rights provided under other applicable jurisdictions.

Regional Compliance Note: While Mexican data protection regulations are not directly applicable to Canadian operators, grand-royal-wolinak-ca.com maintains international best practices for user data protection.

Cookies & Tracking Technologies

OBSERVE: grand-royal-wolinak-ca.com uses cookies and similar technologies to enhance user experience, analyze traffic, and deliver personalized content.

  • Session Cookies: Temporary cookies deleted upon browser closure, used for authentication and navigation.
  • Persistent Cookies: Remain on the device for a defined period and retain preferences and settings.
  • Third-Party Cookies: Set by analytics, advertising, or social media partners (with user consent).
  • Functional Cookies: Enable core site features and user preferences.
  • Analytics Cookies: Collect aggregate information about user interactions for service improvement.
  • Advertising Cookies: Personalize promotional content and measure advertising effectiveness (enabled only with explicit consent).

Managing Cookies: Users may disable or manage cookies via browser settings or, where available, through the internal user privacy panel.

REFLECT: Disabling cookies may impact the availability or functionality of certain site features.

Data Security

OBSERVE: grand-royal-wolinak-ca.com employs robust security protocols to protect personal data against unauthorized access, loss, or disclosure.

  • Encryption: TLS 1.2+ for all data in transit, and encryption at rest for sensitive information.
  • Access Controls: Role-based access, multi-factor authentication, and strict permissions for all staff and service providers.
  • Security Audits: Regular internal and external security audits, vulnerability assessments, and penetration testing.
  • Staff Training: Ongoing data protection and security awareness training for all employees and contractors.
  • Incident Response: Documented procedures for identifying, containing, and reporting security incidents, with user notifications where required by law.
  • Compliance Standards: Adherence to international standards (ISO 27001, SOC 2) where relevant and feasible.

REFLECT: All security measures are regularly reviewed and updated to address emerging threats and legal requirements.

Complaints & Contacts

OBSERVE: grand-royal-wolinak-ca.com provides multiple channels for users to submit privacy complaints or queries.

Complaint Procedure

  1. Initial Submission: Contact the DPO or Customer Support via any of the above channels, providing adequate detail about your concern.
  2. Review & Acknowledgment: Complaints are acknowledged within 5 business days and investigated promptly by the DPO.
  3. Resolution: A substantive response is provided within 30 days. Complex matters may require an extension, with notice provided.
  4. Escalation: If unsatisfied, users may escalate complaints to the Office of the Privacy Commissioner of Canada:

REFLECT: grand-royal-wolinak-ca.com is committed to resolving all privacy concerns professionally, transparently, and in accordance with Canadian law.

Updates

OBSERVE: This privacy policy may be updated to reflect changes in law, regulatory guidance, or business practices.

  • Notification Methods: Material updates are communicated via email, website banners, and account dashboard alerts.
  • Advance Notice: Users receive at least 30 days' notice before significant changes take effect, unless immediate compliance is required by law.
  • User Options: Users may object to changes or close their account if they do not agree with revised terms.
  • Version Control: Last updated: November 6, 2025.
  • Changelog:
    • 2025-11-06: Comprehensive policy update for CA law and Law 25 compliance, clarified data retention and user rights, updated complaint contacts.

REFLECT: Users are encouraged to review this policy regularly. Continued use of grand-royal-wolinak-ca.com after notice of changes constitutes acceptance of the updated policy.